Tuesday, February 9, 2010

3rd Day at ITS 02/09/2020

On the third day at ITS I had nothing much to do as the main project is not yet started. I had a new power supply to be installed on one of the machine. After installing the power supply and connecting the wires and power cords I started the machine. Everything seems to be good but the system starts and restarts again. I tried to find the problem, in the meantime Mike told me to download Clonezilla software on one of the servers to be used for Ghost project. I downloaded the software; it was an ISO image, so I had to burn it to CD. I downloaded both the clonezilla live and server edition. For the server edition I had to first downloaded DRBL (Diskless Remote Boot in Linux) software and burn it to a CD. Clonezilla live is suitable for single machine backup and restore. while Clonezilla SE is for massive deployment, it can clone many ( 40 plus!) computers simultaniously.

In the next week hopefully we will get one more server machine and install Ubuntu on that machine, so that we can start testing Clonezilla software.

Thursday, February 4, 2010

2nd day at ITS. 02/01/2020

On the second day at ITS we have got nothing much to do with the systems, so Mike told us to Join Jason Hart in Rendleman Hall and observe his work on some support tickets.

At first we went to the third floor of the building to inspect a machine which was infected with spyware. Jason scanned the system with Malwarebytes program and Syperantispyware. we left the system to scan for spyware and proceeded to other issues. The person whose machine was infected happened to have a laptop which she could not login because of some password issue. Jason found that the laptop was not set in the campus domain, he quickly logged in to the ITS account and set the laptop to the campus domain. meanwhile he found the laptop to be running very slow, he decided to scan the laptop for malware and virus.

After we have done with the machine and laptop we went to the first floor to help someone sync their smartphone with Outlook. Jason had to download the drivers which support the synchronization for that particular smartphone. Jason spent sometime finding out the software and drivers to install. After a while Jason realized that it wasn't the latest version he had downloaded. At last he managed to sync the smartphone with outlook after downloading the latest drivers to the machine.

Alex and me came back to the ITS office to clock out for the day.