On the second day at ITS we have got nothing much to do with the systems, so Mike told us to Join Jason Hart in Rendleman Hall and observe his work on some support tickets.
At first we went to the third floor of the building to inspect a machine which was infected with spyware. Jason scanned the system with Malwarebytes program and Syperantispyware. we left the system to scan for spyware and proceeded to other issues. The person whose machine was infected happened to have a laptop which she could not login because of some password issue. Jason found that the laptop was not set in the campus domain, he quickly logged in to the ITS account and set the laptop to the campus domain. meanwhile he found the laptop to be running very slow, he decided to scan the laptop for malware and virus.
After we have done with the machine and laptop we went to the first floor to help someone sync their smartphone with Outlook. Jason had to download the drivers which support the synchronization for that particular smartphone. Jason spent sometime finding out the software and drivers to install. After a while Jason realized that it wasn't the latest version he had downloaded. At last he managed to sync the smartphone with outlook after downloading the latest drivers to the machine.
Alex and me came back to the ITS office to clock out for the day.
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